Love Melrose will gladly accept unworn, unwashed or defective merchandise for return or exchange.
Most returns are processed within ten days of receipt in our warehouse. We will send you an email confirming that your return or exchange has been
processed. You may also check the status of your return by logging into your account and viewing your order history.
Your refund will be credited back to the original method of payment used to make the purchase or a gift card will be issued. If you paid with a gift card, a new gift card will be issued for the amount of the credit and mailed to you. Please note: if you paid with PayPal and want credit back to your account, you must return your merchandise to our warehouse for a refund.
You can send items back to us at the address below using any other trackable/insured shipping method.
Love Melrose .com
6047 Ivar ave
Temple city, CA, 91780
Attn: Returns Department
CUSTOMER SERVICE CALL OR TEXT 213-500-4854
Swim & Intimates Returns
We are unable to process returns for swimwear or intimate apparel items that have been worn or are returned in a soiled condition. All lingerie must be returned in original packaging and condition with tags in place. All swimwear returned must be in new and unused condition with sanitary strips in place.
The original order number is required to process the return. Please contact us to obtain this information. Please have the gift givers full name and address information handy.
Returns By Mail Only
Most website merchandise can be returned or exchanged at Love Melrose store location within 30 days from the shipment date. Returned merchandise must be unworn, unwashed, with tags attached and in the original product packaging. All returns must be accompanied by the original packing list. Please note: Our stores are unable to process refunds for website orders with a PayPal payment method. A Merchandise Credit Card will be issued for these items.
Store Return Policy
Love Melrose stores will gladly accept returns of items in their original condition with Love Melrose store price tickets attached accompanied with the original store sales receipt. Items must not to be worn, altered or washed. Original method of payment will be refunded for all returns accompanied by a Love Melrose store receipt within 30 days of purchase. Store credit will be issued for all returns accompanied by a store receipt after 30 days of purchase.
Returns with a gift receipt will be exchanged or refunded for the value indicated on the gift receipt. Refunds will be made in the form of store credit. A one-time price adjustment will be granted when an original store sales receipt is presented within 14 days or purchase. Merchandise credit will be issued for returns of beauty and personal care items accompanied by a store receipt within 30 days of purchase.
If you need assistance returning your order, please Text to molly@ 213-500-4854(24hr /7 days)
+If you have purchased $50 or more and have received free shipping and decide to return an item/items, then please note that if the total amount is less than $50 after deducting the return item/items price then we will charge a $7.99 Shipping & Handling fee but if the total amount is still $50 and over after deducting the return item/items price then we will NOT charge the $7.99 Shipping & Handling fee.